Terms and Conditions
End-User License Agreement
Note: This license agreement only applies to software downloaded directly from this web site. For downloads from Apple’s App Store, please see Apple’s default End-User License Agreement.
- Refund Policy
Merchant of Record
The order process for EtreCheckPro is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for EtreCheckPro direct orders. Paddle provides all customer service inquiries regarding payments and handles returns.
The order process for EtreCheck downloaded from the Mac App Store is conducted by Apple. Apple is the Merchant of Record for EtreCheck Mac App Store downloads and purchases. Apple provides all customer service inquiries regarding payments and handles returns.
All technical support is conducted via e-mail. We strive to personally respond to all e-mails within 48 hours. Please send support requests
Please note the following:
Our products may provide an integrated messaging system. Please ensure that your return e-mail is correct.
Please do not use any sort of filtering, authentication system, or “captcha” for your e-mail. If our e-mail replies are rejected or returned, we will make no further attempts to reply.
Please be polite and professional. Do not send repeated messages. Do not use obscene or hateful language. Do not engage in harrassment of any kind. Such conduct will not be tolerated and will receive no reply.