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EtreCheck FAQ

I already purchased Pro and it keeps asking me to purchase again!
First of all, it is important to remember that EtreCheck is free. But people are sometimes confused by the optional Power User in-app purchase and EtreCheckPro.
EtreCheck is available in two different flavours - EtreCheck, available from Apple’s Mac App Store and EtreCheckPro, available from Etresoft directly. Both are free. Both have a Power User in-app purchase available. However, EtreCheck in Apple’s Mac App Store has some limitations due to the technical limitations of the Mac App Store. EtreCheckPro does not have these restrictions and now has features that are not available in the Mac App Store.
If you have purchased the Power User package for EtreCheck in the Mac App Store, we have a special upgrade offer available. Click here to learn more about this offer and the future of EtreCheck in the Mac App Store.
I purchased EtreCheck in the past but now it wants me to pay again?
Please see the previous question.
We are happy to look up activation codes. But we can only do this for direct purchases. We have no access to any individual purchase information from the Mac App Store. Any transaction number or order number from Apple is useless to us. If you did make a purchase from Apple, you can look in your e-mail for an iTunes receipt. You can also run the iTunes app on your Mac. Go into your account and you can see your entire purchase history. If you did purchase EtreCheck from the Mac App Store, it will be listed there.
If you are sure that you purchased the Power User package directly from Etresoft, or you purchased a licence for EtreCheck 4, or you made a donation to EtreCheck 3, we can look up your activation code if you give us the e-mail you used to make your purchase. We can sometimes use your name too, but not always.
If you did make a purchase directly from Etresoft, you should have two e-mails from our payment processor, One e-mail is your receipt and the other is your activation code. The only order number we can use is a Paddle order number. Transactions IDs or order numbers from PayPal cannot be used.
I purchased the Power User package but it says “purchase in progress”?
Unfortunately, the Mac App Store is Apple's system and is completely out of our hands. Sometimes, there is a problem with Apple’s servers and a number of people report the same problem. That means that some problem with Apple's servers must be causing it.
You can try the Restore button in EtreCheck to restore your purchase. This is what that button is designed to fix. It doesn't always work, however. If it doesn't work, here are some Mac App Store debugging instructions you can try.
  1. Restart your machine
  2. Launch the App Store app and log in to your account
  3. Run EtreCheck again, pick a problem, and generate a report. Try the Restore button.
  4. Delete EtreCheck. Click the LaunchPad icon in the dock. Then, click and hold on the EtreCheck icon until it starts to shake. An X button will appear in the corner of the icon. Click the button to delete. Repeat steps 1 and 2. Then, go back to the App Store app and download a new copy of EtreCheck.
  5. Wait and try all of this again later.
  6. Run EtreCheck and let it sit there, perhaps for a couple of hours or more.
If your purchase did go though, you should have an iTunes receipt within 48 hours. There will be a "Report a problem" button you can use to contact Apple if all of the above fails. People usually report that the purchase goes through eventually.
I cannot get Full Drive Access to work?
Unfortunately, Full Drive Access is a system restriction. All that EtreCheck can do is point you to the system features to enable it. In the Mac App Store version of EtreCheck, you must give EtreCheck read access to the root directory on your hard drive. You must do this in EtreCheck’s Preferences. If you have macOS 10.14 “Mojave”, using either EtreCheck from the Mac App Store or EtreCheckPro, Full Drive Access requires going to System Preferences > Privacy > Full Disk Access and adding EtreCheck or EtreCheckPro to the list. This means that if you are running EtreCheck from the Mac App Store on Mojave, there are two steps required.
Sometimes, Full Drive Access still doesn't work. In this case, try the following:
  1. Remove all copies form EtreCheck or EtreCheckPro from your machine
  2. Remove all instances of EtreCheck or EtreCheckPro from System Preferences > Privacy > Full Disk Access
  3. Restart your machine
If Full Drive Access still doesn't work, try this:
  1. Run Terminal
  2. Enter the following command in a new Terminal window:
    tccutil reset SystemPolicyAllFiles
  3. Press return
  4. Restart your machine
EtreCheck EtreCheck - available in the Mac App Store
  • Free, with in-app purchase
  • One click install
  • Easy, automatic updates
  • Some limitations due to Mac App Store sandbox
Download EtreCheck from the App Store Download EtreCheck from the App Store
EtreCheckPro EtreCheckPro - available directly from Etresoft
  • Free, with in-app purchase
  • No Mac App Store limitations
  • Easy adware removal
  • Interactive storage display
  • Interactive analytics display with Power User package
Click to download Download EtreCheckPro directly from Etresoft Download EtreCheckPro directly from Etresoft